pusbet Platform Privacy Notice
This page describes what we collect when you use pusbet and how we keep that data protected. We take privacy seriously — every piece of information you share with us is encrypted, stored securely, and used only for purposes outlined here.
When you register on pusbet, open an account, place bets, or withdraw funds, we collect personal data. This includes your name, email, phone number, government ID details, and payment information. We also log your activity — which games you play, which markets you access, your betting history, and your login timestamps. This data helps us verify your identity, process payments, detect fraud, and improve our service.
Our servers are located outside Indonesia in some cases; your data may be transferred across borders to support our operations. We comply with anti-money-laundering regulations and are obliged to share limited information with authorities if legally required. Read on to understand exactly what we collect, how we use it, and what rights you have over your information.
What Data We Collect
We collect several categories of data. First, we collect identity information: your legal name, date of birth, email address, phone number, and mailing address. Second, we collect identity verification documents: a government-issued photo ID (national ID, passport, or driving licence), a selfie showing your face, and sometimes a utility bill or bank statement to confirm your address.
Third, we collect payment information: details about your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet) that you link to pusbet. We do not store your full credit card number or full bank account number — we store only the payment method type and a token issued by the payment provider.
Fourth, we collect behavioural data: your login times, the games or markets you access, amounts wagered, bet selections, outcomes, and withdrawals. Fifth, we collect device data: your IP address, browser type, operating system, and approximate location (city level). Sixth, we collect communications: any emails or chat messages you send to our support team.
How We Use Your Data
We use your data for several purposes. Primary purpose: account management — verifying your identity, setting up your account, processing deposits and withdrawals, and calculating your balance. We use your data to settle bets, track bonuses, and maintain your transaction history.
Second purpose: compliance and fraud prevention. We use your data to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations. We check your information against sanctions lists and fraud databases. If we detect unusual activity — for example, a large withdrawal from a new account, or multiple accounts from the same IP address — we investigate and may request additional documents.
Third purpose: platform improvement. We use anonymised, aggregated data to understand which games are popular, which markets attract interest in Liga 1 or Piala AFF seasons, and where our users are located. We use this to decide which new games to add and how to optimise our site for users in Jakarta, Surabaya, Bandung, and Medan.
We Do Not Sell Your Data
We never sell your personal information to third parties for marketing or commercial use. We share data only with our payment processors, customer support providers, and legal authorities when required by law.
Third-Party Processors and Data Sharing
We work with third-party service providers to operate pusbet. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment details to process deposits and withdrawals. Customer support platforms may store chat logs and email records. Cloud hosting providers store our databases in secure data centres.
Each third party signs a data processing agreement with us, guaranteeing they protect your data to the same standard we do. We are responsible for their actions; if a processor mishandles your data, we are liable. We do not permit third parties to use your data for their own purposes.
We may share limited information with law enforcement or government authorities if legally required — for example, to investigate money laundering or respond to a court order. We will inform you of such requests unless legally prohibited.
Data Security and Encryption
We protect your data using industry-standard encryption. All communication between your device and our servers is encrypted using HTTPS / TLS (Transport Layer Security). Your password is hashed using a strong algorithm; we never store your plain-text password. Sensitive data — ID numbers, payment details — is encrypted at rest in our database.
Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorised access. We perform penetration testing quarterly to identify and patch vulnerabilities. Backup copies of your data are stored in secure, encrypted locations.
Your Rights and Data Access
You have the right to access your personal data. Contact our support team, and we will provide a copy of all data we hold about you. You have the right to correct inaccurate information — update your profile or contact us to fix errors.
You have the right to request deletion of your data, subject to legal and regulatory constraints. If you delete your account, we retain your transaction records for a minimum of seven years to comply with financial regulations. You have the right to data portability — we can export your account information in a structured format if you request it.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and improve our service. Cookies are small files stored on your device; they do not contain personal information. Essential cookies are necessary for pusbet to function; optional cookies help us track user behaviour and optimise performance.
You can disable cookies in your browser settings, but some features of pusbet may not work correctly. We do not use tracking pixels or external analytics tools that follow you across the web; all our analytics are internal and run on our own servers.
Data Retention and Deletion
We retain your data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations and anti-money-laundering requirements. Personal data (name, email, phone) and KYC documents are deleted after two years, unless we are legally required to retain them longer.
If you request deletion before the standard retention period ends, we delete data where possible — but financial records and KYC documents are retained per legal requirements. We cannot expedite deletion beyond what regulation permits.
How We Protect You
- Data encrypted in transit and at rest
- Regular security audits and penetration testing
- Data never sold to third parties
Risks We Address
- Monitoring for fraudulent account access
- Breach notification within 48 hours
- Two-factor authentication available for accounts
International Data Transfers
Our servers are located in multiple countries, including regions outside Indonesia. When you use pusbet, your data may be transferred across borders to support our operations. We ensure all international transfers comply with data protection standards equivalent to Indonesian law.
We use contractual safeguards — data processing agreements that bind our international partners to the same security and privacy standards we apply domestically. Your data is treated the same way whether stored in Indonesia or abroad.
Contact Us About Privacy
If you have questions about our privacy practices, wish to access your data, or want to report a privacy concern, contact our Data Protection Officer via our support team. You can reach us through in-app chat, email ([email protected]), or the contact form on our FAQ page.
We respond to all privacy requests within 10 business days. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
Summary: Your Privacy on pusbet
We collect personal data to verify your identity, process payments, comply with regulations, and improve our platform. We protect your data using encryption, secure storage, and regular security testing. We do not sell or misuse your information. Your data is yours to access, correct, or delete (subject to legal requirements).
We are transparent about how we use your information. If you have concerns about privacy during Idul Fitri, Idul Adha, Imlek, or any time you use pusbet, reach out to our team. We are committed to keeping your trust.
For a full overview of our practices, see our Terms of Use and Legal NoticeOur privacy practices may be updated from time to time; we will notify you of material changes. This privacy notice was last updated and is effective as of publication on this site.